FAQs
Products
What are your LED neon signs made of?
Our LED neon signs are made from high-quality, durable materials that are energy-efficient and USB-powered for convenience. They are designed to be safe, lightweight, and long-lasting.
Can I customize a neon sign?
Yes, we offer customizable neon signs for those looking to create something unique. You can choose colors, fonts, and designs to suit your needs. Contact us for more details.
Are your neon signs safe to use?
Absolutely! Our LED neon signs are low voltage, do not overheat, and are safe for use in homes, businesses, and kids' rooms.
Do the neon signs come with mounting hardware?
please check descriptions properly for this some items do come with assembly kits such as screws for wall mounted items but not all products require a kit if it does come with fitting items we will have expressed this clearly in the product description below the product image.
Shipping
Where do you ship to?
We ship across the UK, multiple European countries, and the United States. For more details on specific locations, check our shipping policy.
How much does shipping cost?
We offer free UK delivery on all orders over £50. Standard shipping costs £3.99 for orders under £50.
How long does delivery take?
Delivery times vary depending on your location: see shipping policy for further information.
Do you offer express shipping?
Currently, we do not offer express shipping. However, we aim to process and ship all orders as quickly as possible.
Returns and Refunds
What is your return policy?
We accept returns within 14 days of purchase. Customers are responsible for return shipping costs, and a 5% restocking fee applies. Final sale items are not eligible for returns.
How do I return a product?
To return a product, please contact us at contact@wattsgood.co.uk with your order details. We will provide you with return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item and confirm it’s in its original condition.
Order Queries
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email so you can monitor its progress.(shop members only)
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at contact@wattsgood.co.uk with photos of the damage. We’ll work to resolve the issue quickly.
General
Do you offer discounts?
Yes, we offer a 10% discount on orders over £50. Keep an eye on our website and social media for additional promotions.
We also send out regular discounts to members who sign up so if you snooze you lose.
How can I contact you?
You can reach us via email at contact@wattsgood.co.uk or by using the contact form on our website. We’re here to help!